Frequently Asked Questions

At IOW Glass, we're dedicated to providing premium aluminium window and door supply and installation services tailored to your needs on the Isle of Wight. We understand that navigating the process of selecting, purchasing, and installing aluminium window and door products can raise questions, which is why we've compiled this comprehensive FAQ page to address common inquiries and provide clarity every step of the way.

Our goal is to ensure that you feel informed and confident in your decisions as you embark on your project journey with us.

Browse through the questions below to find answers to frequently asked questions and feel free to reach out to our friendly team if you require further assistance. 

  • We offer a wide range of premium products to suit various needs including:

    Aluminium Window Systems

    Aluminium Doors

    Aluminium Window Systems
    Aluminium Doors
    Balustrades
    Structural Glazing

  • Our installation process is straightforward and hassle-free. Once you've selected your desired aluminium products and accepted our online quote, our experienced team will schedule a convenient time for installation. We handle everything from measurements to the final installation, ensuring precision and quality craftsmanship every step of the way.

  • Yes we are FENSA certified and we offer CPA backed guarantees.

  • We stand behind the quality of our products and installations. Depending on the specific product and service, warranties may vary. However, we typically offer warranties covering manufacturing defects and installation workmanship. Please consult with our team for detailed warranty information related to your purchase.

  • We understand the importance of transparent and convenient payment processes for our customers. Our payment terms are as follows:

    • Upon acceptance of the invoice, a deposit is due to secure your order and schedule the installation.

    • The remaining balance is due upon completion of the installation.

    We accept various payment methods for your convenience, including bank transfer and cheque. Our team will provide detailed payment instructions along with your invoice.

  • We strive to provide prompt and accurate quotes to our customers. Typically, you can expect to receive a quote within five working days, depending on the complexity of your project. Our goal is to ensure transparency and clarity throughout the quoting process, so you have all the information you need to make informed decisions.

  • Our estimated lead time for installation varies depending on factors such as the type and quantity of products ordered, current workload and scheduling availability. Typically, we aim to complete installations within 4-6 weeks from the date of finalising your order. However, for more accurate information tailored to your specific project, we recommend contacting our team directly to discuss your requirements and availability. We strive to accommodate our customers' timelines while ensuring the highest standards of quality and craftsmanship in every installation.

  • No, we specialise solely in aluminium window supply and installation services. If you require assistance with installation or replacement of glass products, our experienced team is here to help.

  • Scheduling a consultation or requesting more information is easy. Simply visit our Contact Us page here to find your preferred method of contact.